Shipping policy
Effective Date: August 15, 2026
Last Updated: August 15, 2026
This Shipping Policy applies to physical products purchased through www.averyton.com and delivered to customers in the United States, United Kingdom, and supported European countries.
Averyton currently does not deliver orders to Turkiye.
1. Order Processing
Orders are normally processed within 1 to 3 business days after payment has been successfully authorized.
Business days are Monday through Friday and do not include weekends or public holidays.
Order processing may include:
Payment and fraud verification
Reviewing the selected product specifications
Preparing the artwork for production
Printing, framing, or canvas production
Quality control
Packaging and carrier collection
Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.
Customers will receive an order confirmation email after placing an order. A separate shipping confirmation email will be sent when tracking information becomes available.
2. Made to Order Products
Averyton art prints, framed prints, posters, canvas products, and selected home decor products may be printed, assembled, or framed after an order is placed.
Although most orders are processed within 1 to 3 business days, certain products or unusually large orders may require additional production time.
If a material production delay occurs, Averyton will notify the customer and provide any cancellation or refund option required by applicable law.
3. Estimated Delivery Times
Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.
United States
Estimated standard delivery time:
7 to 14 business days after dispatch
United Kingdom
Estimated standard delivery time:
7 to 14 business days after dispatch
European Countries
Estimated standard delivery time:
5 to 10 business days after dispatch
These timeframes are estimates and not guaranteed delivery dates.
The total estimated order time consists of:
Order processing time of 1 to 3 business days, plus the applicable delivery time shown above.
Delivery to remote areas, islands, military locations, or regions with limited carrier service may require additional time.
4. Free Standard Shipping
Averyton provides complimentary standard shipping on physical product orders delivered to the United States, United Kingdom, and supported European destinations available at checkout.
No minimum order amount is required for complimentary standard shipping unless a different condition is clearly displayed before checkout.
Free standard shipping does not include:
Express or expedited shipping upgrades
Customs duties
Import taxes
Brokerage charges
Storage charges
Other government or carrier charges not expressly included at checkout
5. Express and Expedited Shipping
Express or expedited shipping may be available for certain products and destinations.
Customers who choose express or expedited shipping will be charged an additional shipping fee. The exact charge will be displayed at checkout before payment is completed.
Express shipping availability depends on:
Product type
Production location
Package dimensions and weight
Destination country
Carrier availability
Express delivery reduces carrier transit time but does not necessarily reduce production or order processing time.
Additional express shipping charges are not refundable for change of mind returns, except where required by applicable law or where the order was damaged, defective, incorrect, or not delivered as agreed.
6. Shipping Destinations
Averyton currently ships to:
The United States
The United Kingdom
Supported countries within Europe
The countries currently available for delivery will be displayed during checkout. If a country or address cannot be selected at checkout, delivery is not currently available to that destination.
We reserve the right to restrict delivery to certain destinations because of legal restrictions, carrier limitations, customs requirements, security concerns, or other operational reasons.
7. Fulfilment Locations
Averyton works with selected printing, framing, canvas production, fulfilment, and logistics providers.
Orders may be produced and dispatched from different locations depending on the product and delivery destination.
Where possible, an order may be assigned to a production facility closer to the customer to reduce transportation time and unnecessary international shipping.
The use of a third party production or fulfilment provider does not remove Averyton’s responsibility as the seller under applicable consumer law.
8. Separate Packages
Products within the same order may be produced at different facilities or require different packaging.
As a result, a single order may arrive in more than one package and on different dates.
Each available tracking number will be provided separately. Receiving one package does not necessarily mean that the remaining items have been lost or omitted.
Additional shipping charges will not be applied merely because Averyton divides an order into multiple packages.
9. Shipping Carriers
The carrier used for an order depends on the product, package dimensions, fulfilment location, and delivery destination.
Orders may be delivered by recognized international or local carriers and postal services.
Averyton may select or change the carrier when reasonably necessary to complete delivery safely and efficiently.
Customers cannot always select a specific carrier.
10. Order Tracking
When tracking is available, a shipping confirmation email containing the tracking number or tracking link will be sent to the email address provided with the order.
Tracking information may require up to 48 hours to display movement after the shipping confirmation is issued.
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the package.
If tracking has not updated for an unusual period or the maximum estimated delivery period has passed, please contact:
11. Delivery Estimates and Delays
Delivery estimates may be affected by circumstances including:
Carrier congestion
Seasonal order volume
Public holidays
Weather conditions
Customs inspections
Transportation disruption
Security events
Incorrect or incomplete address information
Remote delivery locations
Local postal service delays
Natural disasters or other events beyond reasonable control
If we become aware that an order cannot be shipped or delivered within the timeframe communicated to the customer, we will provide an update and any cancellation or refund option required by applicable law.
Customers in the United States will be offered the opportunity to consent to a material shipping delay or cancel the affected order for a refund where required by law.
For customers in the European Union, European Economic Area, and United Kingdom, products will be delivered within the agreed period or, where no different period has been agreed, within the legally applicable delivery period.
12. Address Accuracy
Customers are responsible for providing an accurate and complete delivery address, including:
Recipient’s full name
Street address
Building or house number
Apartment or unit number
City
State, province, or region
Postal or ZIP code
Country
Telephone number where required by the carrier
Please review the delivery address carefully before completing checkout.
Address correction requests should be sent to support@averyton.com within 2 hours of placing the order.
We will make reasonable efforts to update an address before production or fulfilment begins, but an address change cannot be guaranteed after an order has entered production or has been transferred to the carrier.
13. Incorrect or Incomplete Addresses
If a package cannot be delivered because the customer provided an inaccurate or incomplete address, the package may be returned, destroyed, abandoned, or held by the carrier.
Where permitted by law, the customer may be responsible for reasonable costs associated with:
Address correction
Package return
Storage
Customs clearance
Reproduction
Reshipment
Averyton will contact the customer when practical before applying an additional charge.
This section does not apply when the delivery problem was caused by Averyton, the fulfilment provider, or the carrier rather than by information supplied by the customer.
14. Post Office Boxes and Restricted Addresses
Delivery to post office boxes depends on the product, package size, destination, and carrier.
Large framed prints, canvas products, or oversized home decor products may require a physical street address and signature upon delivery.
If the selected carrier cannot deliver to the address provided, Averyton may contact the customer to request an alternative address.
15. Customs, Duties, and Import Taxes
Orders may be produced or shipped internationally.
Depending on the destination and fulfilment location, an order may be subject to customs duties, import VAT, import taxes, brokerage fees, handling fees, or other government charges.
Where these charges are not expressly included and collected at checkout, they may be payable by the customer to the carrier or relevant authority.
Complimentary standard shipping does not mean that customs duties or import taxes are included.
Averyton does not control:
Customs assessments
Local tax rates
Customs inspection procedures
Customs clearance times
Carrier brokerage charges
Customers should consult the relevant customs authority if they require information about possible import charges before ordering.
All charges collected directly by Averyton will be disclosed before checkout where required by law.
16. Customs Delays
Customs processing may delay delivery beyond the original estimate.
Averyton will provide shipping documentation reasonably required for the order but cannot guarantee how quickly a customs authority will review or release a package.
A customs delay does not automatically mean that the package has been lost.
If additional information is required for customs clearance, the customer should respond promptly to the carrier or customs authority.
17. Refused or Unclaimed Deliveries
Customers should not refuse a delivery solely because they wish to return an order.
Please accept the package and follow the procedure in our Return and Refund Policy whenever reasonably possible.
If a package is refused, left unclaimed, or returned because the customer did not complete required delivery or customs procedures, reasonable return, storage, customs, reproduction, or reshipment costs may be deducted from the refund where permitted by law.
This does not apply when a package is refused because it is visibly and materially damaged or when the delivery problem was caused by Averyton.
18. Risk of Loss and Transport Damage
Averyton remains responsible for loss or damage occurring before the product is delivered to the customer or a person designated by the customer, except where applicable law provides otherwise.
If a product arrives visibly damaged, customers should photograph the package before opening it whenever reasonably possible.
Please retain:
The product
The exterior packaging
The interior protective materials
The shipping label
Any carrier damage notice
Do not discard the product or packaging until Averyton has reviewed the claim.
19. Damaged Products
Shipping damage should be reported to support@averyton.com as soon as possible, preferably within 48 hours and no later than 7 calendar days after delivery.
The report should include:
Order number
Photograph of the complete product
Close photographs of the damage
Photographs of the exterior and interior packaging
Photograph of the shipping label
After verification, Averyton will provide an appropriate remedy, which may include a free replacement or refund.
The requested reporting period does not limit any longer mandatory rights relating to defective or nonconforming products.
20. Lost Packages
If a package does not arrive within the maximum estimated delivery period, please contact support@averyton.com.
Averyton will investigate the shipment with the carrier and fulfilment provider.
A package will not be treated as permanently lost until the carrier has completed a reasonable investigation or confirmed that delivery cannot be completed.
If the package is confirmed as lost before delivery, Averyton will provide an appropriate remedy, which may include:
A replacement at no additional cost
A full refund
Another remedy required by applicable law
Customers are not required to resolve a carrier claim independently when Averyton selected the carrier.
21. Packages Marked as Delivered
If tracking shows that a package was delivered but it cannot be located, the customer should:
Check the delivery location carefully
Ask household members, reception staff, or neighbours
Check safe locations around the property
Contact the local delivery carrier
Contact Averyton at support@averyton.com
Please notify us as soon as possible, preferably within 48 hours and no later than 7 calendar days after the recorded delivery date.
We will review the tracking information and assist with a carrier investigation.
This notification request does not limit mandatory consumer rights.
22. Order Cancellations
Cancellation requests should be sent to support@averyton.com within 2 hours after placing the order.
Because products may enter production shortly after purchase, cancellation cannot be guaranteed after production begins.
This operational cancellation period does not limit any mandatory statutory cancellation or withdrawal right.
23. Returns
Shipping terms for returns, damaged products, incorrect items, and change of mind returns are provided in our Return and Refund Policy.
Customers must contact Averyton before sending a return because the authorized return address may vary depending on the product and fulfilment location.
Products must not be returned to Averyton’s registered business address unless that address has been specifically confirmed for the relevant return.
24. Contact Information
Questions relating to production, tracking, delivery, customs, shipping damage, or lost packages should be sent to:
Email:
support@averyton.com
Website:
https://www.averyton.com
25. Seller Information
Trading Name:
Averyton
Legal Entity:
RAVIS MIMARLIK MUHENDISLIK INSAAT SANAYI VE TICARET LIMITED SIRKETI
English Description:
Ravis Architecture, Engineering, Construction, Industry and Trade Limited Company
MERSIS Number:
0734271300100001
Trade Registry Number:
251009
Registered Address:
Cinarli Mahallesi, Ankara Asfalti Caddesi, No. 15, Unit No. 391, Konak, Izmir, TURKIYE
Authorized Company Representative:
Gokhan Oguz, M.Arch.
Telephone:
+90 532 654 73 53
Alternative Telephone:
+90 546 206 83 35